Privacy Policy

This website is operated by IQ MEDICAL LTD. The privacy of our users is extremely  important to us and therefore we encourage all users to read this policy very carefully  because it contains important information regarding: 


– who we are; 

– how and why we collect, store, use and share personal information; your rights in relation to your personal information; and 

– how to contact us and supervisory authorities in the event that you have a  complaint. 


Who we are 

IQ MEDICAL LTD (‘we’ or ‘us’) collect, use and are responsible for storing certain personal  information about you. When we do so, we are regulated under the General Data Protection  Regulation which apply across the European Union (including the United Kingdom) and we  are responsible as a ‘controller’ of that personal information for the purposes of those laws. 


The personal information we collect and use

a. Personal information you provide to us

We collect the following personal information that you provide to us: 

– Contact Details, Name, Email Address, Telephone number. 

Some examples of when we collect this information include: 

– When signing up to our newsletters, contacting us directly by email or telephone.  Subscribing to any IQ Medical marketing communications including by checking the  opt-in box on all web-based forms.


b. Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has  appointed you to act on their behalf and agreed that you: 

– shall consent on their behalf to the processing of their personal data; shall receive any data protection notices on their behalf; and 

– shall consent on their behalf to the transfer of their personal data abroad.


c. Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when  you access our website. Similar technologies include web beacons, action tags, local shared  objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’  actions and activities, and to store information about them. We use these cookies and/or  similar technologies on this website. 


In addition it should be noted that in some cases our cookies or similar technologies may be  owned and controlled by third parties who will also collect personal information about you. 


The following examples illustrate how we may use cookies to monitor and/or collect the  following information: 


– We also use cookies to help us for statistical purposes and analytical services such as  how many times a user visits our site, which page a user visits, traffic data, location  data. 


This information helps us to build a profile of our users. Some of this information may be  aggregated or statistical, which means that we will not be able to identify you individually. 


On the first occasion that you use our site we will ask whether you consent to our use of  cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies  at any time or you can set your browser not to accept cookies and the websites below tell  you how to remove cookies from your browser. However, some of our website features may  not function as a result. 


For further information on our use of cookies, please see our Website cookie policy. 


For further information on cookies generally visit or 


How we use your personal information 

We collect information about our users for the following purposes: 

– To identify user and manage their accounts, process user’s orders, conduct research  statistical analysis.


Who your information may be shared with 

We may share your information with law enforcement agencies in connection with any  investigation to help prevent unlawful activity. 


We will not share you personal information with any other 3rd parties. 



We would like to send you information about products, services, offers, competitions and  our business which may be of interest to you. Such information could be sent by post, email,  telephone, text message or automated call. 


We will ask whether you would like us to send you marketing messages on the first  occasion that you provide any relevant contact information (i.e. on purchase, signing up to a  newsletter, entering a competition etc). If you do opt in to receive such marketing from us  you can opt out at any time (see ‘What rights do you have?’ below for further information).  If you have any queries about how to opt out, or if you are receiving messages you do not  want you can contact us using the details provided below. 


Required personal information 

No personal information has to be provided by you to us at any time. 


How long your personal information will be kept 

We will hold your personal information for the following periods: 


– Name and address – Two (2) years as of the date on which the Data was collected or as  of your last contact with us. 


These periods are no longer than necessary in each case. 


Reasons we can collect and use your personal information 

We rely on the following as the lawful basis on which we collect and use your personal  information: 

(1). consent; 

(2). contract; 

(3). legitimate interests;

     (a). The legitimate interests relied upon are as follows: 

          To provide information relating to fraud prevention. Direct marketing  purposes. 


Keeping your information secure 

We have appropriate security measures in place to prevent personal information from  being accidentally lost, or used or accessed in an unauthorised way. We limit access to your  personal information to those who have a genuine business need to know it. Those  processing your information will do so only in an authorised manner and are subject to a  duty of confidentiality. 


We will also use technological and organisation measures to keep your information secure.  These measures may include the following examples: 


All data is stored on secure servers. User account access is controlled by unique  username and password. 


We also have procedures in place to deal with any suspected data security breach. We will  notify you and any applicable regulator of a suspected data security breach where we are  legally required to do so. 


Indeed, while we will use all reasonable efforts to secure your personal data, in using the  site you acknowledge that the use of the internet is not entirely secure and for this reason  we cannot guarantee the security or integrity of any personal data that are transferred from  you or to you via the internet. If you have any particular concerns about your information,  please contact us using the details below. 


Transfers of your information out of the EEA 

We will not transfer your personal information outside of the EEA at any time. 


Children and the validity of consent 

Where we obtain consent from any user we will take reasonable steps to ascertain whether  the user is over 13 years of age and whether the child is sufficiently informed to give valid  consent. If the user is not, parental consent will be required to provide consent for the  processing of any personal information. 


What rights do you have? 

Under the General Data Protection Regulation you have a number of important rights free of  charge. In summary, those include rights to: 

– fair processing of information and transparency over how we use your use personal  information

     access to your personal information and to certain other supplementary  information that this Privacy Notice is already designed to address 

– require us to correct any mistakes in your information which we hold require the erasure of personal information concerning you in certain situations receive the personal information concerning you which you have provided to us, in  

     a structured, commonly used and machine-readable format and have the right to  transmit those data to a third party in certain situations 

– object at any time to processing of personal information concerning you for direct  marketing 

– object to decisions being taken by automated means which produce legal effects  concerning you or similarly significantly affect you 

– object in certain other situations to our continued processing of your personal  information 

– otherwise restrict our processing of your personal information in certain  circumstances 

     claim compensation for damages caused by our breach of any data protection laws 


For further information on each of those rights, including the circumstances in which they  apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on  individual’s rights under the General Data Protection Regulations ( organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/) 


If you would like to exercise any of these rights please: 

– email, call or write to us 

– let us have enough information to identify you 

– let us have proof of your identity (a copy of your driving license, passport or a  recent credit card/utility bill) 

– let us know the information to which your request relates 


From time to time we may also have other methods to unsubscribe (opt-out) from any  direct marketing including for example, unsubscribe buttons or web links. If such are  offered, please note that there may be some period after selecting to unsubscribe in which  marketing may still be received while your request is being processed. 


Do you need extra help? 

If you would like this policy in another format (for example: audio, large print, braille)  please contact us using the details below. 


How to complain 

We hope that we can resolve any query or concern you raise about our use of your  information. 


The General Data Protection Regulation also gives you right to lodge a complaint with a  supervisory authority, in particular in the European Union (or European Economic Area)  state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who  may be contacted at or telephone: 0303 123 1113. 


Changes to the privacy policy 

This privacy policy was published on 8th July 2021 and last updated on 8th July 2021. 


We may change this privacy policy from time to time. You should check this policy  occasionally to ensure you are aware of the most recent version that will apply each time  you access this website. We will also attempt to notify users of any changes by: 


Through notices on the website. 


Contacting us 

If you have any questions about this policy or the information we hold about you, please  contact us by: 




IQ Medical Ltd 

Unit 1A 

The Wharf 

Stretton under Fosse 

Rugby, Warwickshire 

CV23 0PR



telephone: 01788 833 989 


Calls will be answered at the following times: 

Monday to Friday: 9am – 5pm 


We may record calls for quality and training purposes.